Privacy Policy

We collect information you provide directly to us when you create an account, make a purchase, contact customer support, or interact with our services. This includes:

• Account Information: Name, email address, phone number, and password
• Order Information: Shipping address, billing address, and payment details
• Communication: Messages you send us through email or support chat
• Device Information: IP address, browser type, and device identifiers

We use the information we collect to provide, maintain, and improve our services. This includes:

• Processing and fulfilling your orders
• Sending order confirmations and shipping updates
• Responding to your inquiries and support requests
• Personalizing your shopping experience
• Sending promotional communications (with your consent)
• Preventing fraud and ensuring security

We do not sell your personal information. We may share your information only in the following circumstances:

• Service Providers: Payment processors, shipping partners, and analytics services that help us operate
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with any merger or acquisition

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes:

• Encryption of data in transit using SSL/TLS
• Secure payment processing through trusted partners
• Regular security assessments and updates
• Access controls and employee training

Under the Digital Personal Data Protection Act, 2023, you have the following rights regarding your personal data:

• Right to Access: Request a copy of your personal data
• Right to Correction: Request correction of inaccurate data
• Right to Erasure: Request deletion of your personal data
• Right to Withdraw Consent: Withdraw consent for data processing
• Right to Grievance Redressal: File complaints regarding data handling

We use cookies and similar technologies to enhance your browsing experience, analyze site traffic, and personalize content. You can control cookies through your browser settings.

Types of cookies we use:

• Essential Cookies: Required for basic site functionality
• Analytics Cookies: Help us understand how visitors use our site
• Marketing Cookies: Used to deliver relevant advertisements

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting a notice on our website or sending you an email. Your continued use of our services after such changes constitutes acceptance of the updated policy.

If you have questions about this Privacy Policy or our data practices, please contact us:

• Email: privacy@thegadgetwala.com
• Grievance Officer: [Name to be updated]
• Address: [Business address to be updated]